Microsoft Office 365 Customer Service

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Optimiza Recursos Anticpate A Las Incidencias Y Aumenta La Rentabilidad De Tus Proyectos

Microsoft Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

Con su implantación podrás dotar a tus empleados de múltiples herramientas para dar un soporte más resolutivo y eficiente, fomentar un servicio de atención al cliente más personalizado y automatizar todo tipo de operaciones para aumentar la productividad.

Tu compañía estará preparada para dar una respuesta inmediata en cualquier canal, optimizando los recursos disponibles para que tus profesionales se centren al máximo en las necesidades del cliente.

Al lograr unas relaciones más directas y ágiles, tu equipo reforzará la imagen de tu empresa de cara al público y mejorará la fidelización de los que ya confían en tus servicios. Dynamics 365 for Customer Service marcará diferencias tanto en los índices de satisfacción como en la rentabilidad de los proyectos.

I8o573861oo Microsoft Office 365 Customer Care Number

MICROSOFT OFFICE 365 customer care number I 8O5-738-61OO

MICROSOFT OFFICE 365 customer service number I8O5-738-61OO personal information manager, consists of many elements such as calendar, contact manager, task manager, notes, notes, web browsing and mail application. Among all these features, MICROSOFT OFFICE 365 is generally considered as an email application.

Whether you need MICROSOFT OFFICE 365 for personal or business use, all your email-related tasks can be done easily. The excellent and reliable user support features of MICROSOFT OFFICE 365 have made the email program popular among users all over the world. MICROSOFT OFFICE 365 is aware of its non-disruptive features, but if users have any issues with their MICROSOFT OFFICE 365 account, Microsoft provides good MICROSOFT OFFICE 365 customers care number 1 818-738-61OO

Why Contact 1 818-738-61OO MICROSOFT OFFICE 365 Customer care number

1. Forgot MICROSOFT OFFICE 365 Password

Forgetting MICROSOFT OFFICE 365 passwords is a common problem that users seek help from MICROSOFT OFFICE 365 support 1 818-738-61OO products. If you forgot your MICROSOFT OFFICE 365 account password or your account was hacked, you can recover it by rMICROSOFT OFFICE 365ting your account password. If you still cannot recover your account, you can contact MICROSOFT OFFICE 365 customer service number 1 818-738-61OO for assistance.

2.File link issues in MICROSOFT OFFICE 365

Check the file link size. Make sure you are within the set limits.

Maximiza El Rendimiento De Tus Empleados

Con las múltiples herramientas disponibles de soporte, gestión de proyectos y comunicación con el cliente, tus empleados necesitarán menos tiempo y recursos para atenderles tanto reactiva como proactivamente. Dynamics 365 for Customer Service simplifica la operativa y prepara a tu equipo para actuar en todo tipo de contextos.

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Technical Support Case Handling

21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.

Severity level Examples
Sev A One or more services aren’t accessible or are unusable. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple users or services are affected.
  • Widespread problems sending or receiving mail.
  • All users can’t send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls.
Sev B The service is usable but in an impaired fashion. The situation has moderate business impact and can be dealt with during business hours. A single user, customer, or service is partially affected.
  • Send button in Outlook is garbled.
  • Setting is impossible from EAC but possible in Exchange Online PowerShell.
Sev C The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact for the customer. A single user is experiencing partial disruption, but an acceptable workaround exists.
  • How to set user password that never expires.
  • User can’t delete contact information in Exchange Online.

Watch: Get Help Or Support

Dynamics 365 Customer Engagement

Check out this video and others on our YouTube channel.

Need to speak to someone right away? Admins, have your account details ready when you call Support.

Important

You must be an admin for a business subscription to use these support methods. If you’re not a business admin, please use this support page.

Start by checking the current health of your services. You can view detailed information about current and past issues on the Service health dashboard. If you’re experiencing an issue that isn’t listed, you can get support in one of the following ways:

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Interact With Customers On Any Channel Or Device

Effortlessly create support experiences Make it easy to find answers through self-service, the community or social channels. Smartly distribute cases from any channel to the right agent for quick resolution.

Harness artificial intelligence techniques with virtual agentsAutomate resolution and free up agents for higher value interactions. Based on the most effective AI platform on the market, service bots are smart, fast, and always available.

Solve problems with predictive assistanceKeep customers happy by avoiding customer service and support issues. Analyse data from linked devices and take action before red flags turn into problems.

Billing And Subscription Management Support

Assistance for billing and subscription management issues is available online or by telephone during China business hours , Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Office 365 operated by 21Vianet portal. For instructions, see Contact support.

Here are some examples of billing and subscription management issues:

  • Signing up for a trial or purchasing a subscription
  • Converting from a trial subscription to a paid subscription
  • Understanding the bill
  • Active Directory synchronization

Note

You can learn how to contact technical support here: Contact support.Technical support does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Community.

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Vea Cmo Funciona Customer Service

Explore vídeos cortos para conocer cómo le ayuda Dynamics 365 Customer Service a conseguir clientes para toda la vida.

*Campo obligatorio

  • Items of Personal Information to be Collected: First Name, Last Name, Email Address, Phone Number, Company name and size, Job Title, Country/Region of residence, and any other fields visible on this form.
  • Purpose of Collection and Use: Microsoft will use the data for the purpose described on this form
  • Retention/Use Period of Personal Information: As long as needed to provide the service you are requesting

Resuelva los siguientes errores antes de enviar el formulario:

What Is Gethuman’s Relationship To Microsoft Office

Dynamics 365 Customer Service 2022 Release Wave 2 Release Highlights

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft Office. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We’ve created these shortcuts and apps to try to help customers like you navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Vodafone or Hulu. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.

Help from a Live Person

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Log A Ticket From Your Office 365 Account

To raise a ticket from the Office page in your online account, log in to your Office 365 account, click the app launcher and then click Office.

This will open your account page, where you need to click the Microsoft Support link.

You can see that, due to a combination of product acquisition and a lack of consistent user experience design across teams, Microsoft offers multiple ways of contacting support, even in this one product suite. They have clearly tried to bring a level of consistency to their traditional client apps , but the web apps arent consistent at all, and the mobile apps dont even have the option yet.

Still, it wasnt that long ago that the idea of a personal user being able to contact a real, live Microsoft support person was fanciful at best, so at least theyre moving in the right direction.

Log A Ticket From A Client App On Your Computer

Logging a support ticket from inside a client app is pretty straightforward. In any of the applicationsOutlook, Word, Excel, PowerPoint, or OneNoteclick Help > Contact Support.

Enter the details of your problem and then click Get Help.

Microsoft will try to match your description of the problem with suitable help articles, but assuming these dont help click on Talk to an agent.

This will open up a new panel where you can select Live Chat to talk to a Microsoft support agent.

Theyll help you resolve your problem, or point you towards help or training material if youre struggling to do something.

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Stay In Touch With Your Clients With Microsoft Dynamics 365

2020 has been a year that no person or company was ready to deal with, and during this crisis, weve realized that technology is being used by many companies around the world in order to keep businesses running and communicating during the COVID-19 pandemic.

The current situation we are going through confirms what many great leaders, software, and infrastructure developers, experts, etc. have been saying for years: Without a doubt, technology is the best ally and most useful tool to ensure the survival of mankind.

With this scenario in mind, companies around the world have had to update their operations and acquire new tools or solutions to carry out their duties in and outside the business. For this very reason, Microsoft has just created a new tool for organizations aimed at involving their audiences when it matters the most while monitoring customer satisfaction at the same time.

This new solution is known as Microsoft Dynamics 365 Customer Voice. It gives customers a voice by conducting surveys for more than 84 thousand members of a single work team in order to analyze and make business decisions according to the responses of each collaborator.

Dynamics 365 Customer Voices main functions will allow you to:

It is also important to note that this solution will allow multiple organizations to:

Features To Look For In Help Desk Software

Microsoft Dynamics 365 Customer Service

As you evaluate possible solutions, look for help desk software that offers the following features:

  • Automation. Create smart workflows, add assignment rules, and complete tasksautomations within help desk software eases and speeds customer support.
  • Ticket management. Keep track of open requests and move customer tickets through to resolution.
  • Data-driven insights. Built-in intelligence can provide recommended steps, suggest resources, or highlight areas needing attention.
  • Multi-channel capabilities. Access your help desk software from any device, wherever you are. Mobile access lets your team stay on top of everything going on.
  • Customizable dashboards. Craft a support experience that keeps your team efficient throughout the workday.
  • Predictive care. Dont wait until a customer lets you know theres a problemaddress issues proactively. The Internet of Things sends the performance data of connected devices and triggers alerts if service is needed.
  • Integrated experience. Connect and unify data to flexibly integrate efforts with marketing, sales, and field service.

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Omnicanalidad Soporte Inteligente Y Automatizacin De Procesos

Dynamics 365 for Customer Service es compatible con el enfoque omnicanal, ofrece un sólido portal para el autoservicio y el soporte entre los distintos miembros de la comunidad, capacita a tus agentes con los recursos necesarios para ofrecer un servicio rápido y eficaz y facilita a todos los empleados los conocimientos necesarios para su puesto.

Learn With Every Interaction

Learn from your customersCreate opportunities to enhance the service experience through direct comments in surveys, discussion forums, and social media listening.

Turn insight into actionImprove service through targeted analysis of contact centre operations and critical business data. Encourage optimal behaviour with individual games and team competitions.

Accelerate onboarding and adoptionQuickly onboard new agents and keep them informed about new features and best practices identified through adaptive app learning that is always available.

Enable an agile technical support modelOptimise staffing levels and allocate resources based on popular channels, common issues, and the skills needed to deal with daily and more prolonged fluctuations.

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What Is Help Desk Software

Help desk software aids your customer service staff in providing support to customers. Customized to your needs, help desk software can include omnichannel capabilities such as live chat, chatbots, online tutorials, email support, voice support, knowledge base libraries, client portals, and reporting.

Log A Ticket From A Web App In Your Browser

Microsoft Dynamics 365 – Introducing Customer Service

There are different methods for accessing support in the web apps, depending on which web app youre using. Hopefully Microsoft will make all of them work the same way at some point in the future, but for now, theres some variance. Heres how to contact support from each one.

Word, Excel, and PowerPointIn a Word, Excel, or PowerPoint file, click File > Help > Help.

A new window will open. Scroll down to the bottom and click Contact support.

This will open your account page, where you need to click the Microsoft Support link.

Outlook, Calendar, and PeopleThe Outlook client app includes email, a calendar, contact management, and task management. These functions are separated into individual tiles in the web apps, and for three of them the method for contacting support is the same.

Microsoft will try to match your description of the problem with suitable help articles, but assuming these dont help confirm your email address and then click Send.

A Microsoft support engineer will review your ticket and contact you by email.

Tasks/To-Do

In 2015, Microsoft bought Wunderlist and then developed a new app called To-Do that is based on the Wunderlist app. Microsoft To-Do will eventually replace the Tasks option in Outlook completely, but this hasnt fully happened yet. The upshot of this is that contacting support for Tasks is a bit different from the way you do it for Outlook, Calendar, and People.

OneDrive

Flow

OneNote, Sway, and Forms

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Crafting A Comprehensive Help Desk Experience

Help desk software is often part of a larger customer service software offering. When choosing what you want to include in your help desk software experience, consider the different elements of customer support:

  • In-person support. On-site, live agent support allows you to directly connect with your customers.
  • Self-service application. Guiding customers through support steps, customer self-service applications can address common questions and provide in-depth detail using text, images, or video.
  • Client portal software. Housing documents, data, or workflows specific to customer projects or accounts, client portal software provides your customers with the resources they need.
  • Knowledge base. FAQs, videos, tutorials, and documentation are all great resources to provide in a knowledge basean online library of support resources.

Small Business Support With Business Assist

Get the most out of your subscription with expert advice from small business specialists.

Business Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock access to small business specialists as you grow your business, from onboarding to everyday use. To learn more, see Business Assist.

With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.

Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. For instructions, see Contact support.

The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance.

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Microsoft 365 For Business

  • Get answers in the Microsoft 365 community forums.

  • with your Microsoft 365 admin account, and select Support > New service request. If you’re in the admin center, select Support> New service request.

  • If you’re an admin on the account, call 865-9408 . If youre outside the United States, see the global support phone numbers.

  • Business Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock support and access to small business specialists as you grow your business, from onboarding to everyday use. Learn more at Business Assist for Microsoft 365.

Navigate The Site Map In Customer Service Admin Center

Microsoft Dynamics 365 Customer Service

The Customer Service features are organized in the site map as follows. Every group contains an overview page with deep links to the features within the area.

Note

Some of the options that appear on the site map are dependent on the features that you have provisioned.

The overview page for every group lists a summary of the objects that are available for each feature. For example, the number of users who are available, and channels and queues that are configured in the organization.

You can manage the following features in Customer support:

  • User management: Users, their skills, capacity profiles, and role persona mapping

  • Channels: Channels, such as record, chat, and voice, and the messaging accounts and phone numbers.

  • Queues: Manage basic and advanced queues.

  • Routing: Settings, such as enable unified routing, configure record routing, routing diagnostics, and machine learning models for skill-based, effort-based, and sentiment-based routing.

  • Workstreams: Workstreams for the different channels.

  • Case settings: Subjects, automatic record creation rules, advanced similarity rules, parent-child case settings, and case resolution dialog.

  • Customer settings: Blocked numbers, authentication settings, geo location, phone music, outbound messaging and automate messages.

You can manage the following features in Agent experience:

You can manage the following features in Operations:

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